Frequently Asked Questions
Everything you need to know about shopping with ByHasanat.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
What materials do you use for your collections?
ByHasanat is committed to quality. We primarily use premium natural fibers, including organic cotton, sustainable linen, and high-grade silk blends to ensure both comfort and durability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, ByHasanat ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.